Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Dattatraya Ghodke | B4-203, Vikas Complex CHS Ltd.L.B.S. Road,Thane (West)-PIN-400601 | +91 8104730434 | drghodke1955@yahoo.co.in | Day-Day 09:00 AM – 05:00 PM |
| Head of Customer Care | Dattatraya Ghodke | “As above” | -- | -- | -- |
| Compliance Officer | Dattatraya Ghodke | “As above” | +91 8104730434 | drghodke1955@yahoo.co.in | Day-Day 09:00 AM – 05:00 PM |
| CEO | Dattatraya Ghodke | “As above” | -- | -- | -- |
| Principal Officer | Dattatraya Ghodke | “As above” | +91 8104730434 | drghodke1955@yahoo.co.in | Day-Day 09:00 AM – 05:00 PM |
- The above mentioned details would facilitate the complainants to approach the concerned Research Analyst before filing a complaint with SEBI. For more details, visit BSE Notice on Research Analyst Complaint Process.
- We aim to resolve all grievances within 21 working days from the date of receipt.
- If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
- SCORES Portal: Visit the SEBI SCORES Portal For Investor Complaint Registration.
- In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
- ODR Portal: Visit the Smart ODR Portal For Online Dispute Resolution.